Occasional UPS will delay delivery of packages due to operational issues. If this is the case you are entitled to a shipping refund. However to apply for a refund your package must be have been delivered. Please note that UPS delays due to operational or weather issues are not just cause to cancel your order. This is stated in our terms and conditions that you agreed to prior to placing an order. Once a package is in UPS' possession we are unable to cancel or change a shipping method of an order.
Use this link to apply for a UPS service refund after the package has been delivered.
Please fill our our UPS Service Guaranteed Request Form below so we can start applying for a refund in your behalf.